Trying to get the feedback widget right for our SMB tier. The defaults don't quite fit. What did you change?
Same setup here. In our case it came down to dashboards being too broad.
We hit this too. Scoping response routing to new onboarding cohorts first made it manageable.
Have you tried routing it through Zendesk? Fixed the NPS gap for us.
+1. The Salesforce step is where ours kept breaking.