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What worked for us setting up journey mapping

ned_akoto_6acd3

Posting this for our SMB tier. We care most about churn and I'm not sure segments is the lever. Talk me out of it?

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Comments

jack_boyd_da954

+1. The Marketo step is where ours kept breaking.

nadia_ng_6a492

Worth checking your NPS window. Ours was skewed until we narrowed it.

hana_marsh_15cc3

Honestly dashboards didn't move NPS for us. Microsoft Teams did more.

sam_rourke_eb174

Curious what cadence you landed on. We over-asked and the health score tanked.

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