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Our playbook for segments across our SMB tier

paul_rourke_ef97b

Half our team lives in Zendesk, so getting CSAT surveys data in there matters. How clean has that been for you?

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Comments

maya_carr_75cb2

Worth checking your churn window. Ours was skewed until we narrowed it.

omar_carr_eab3c

We hit this too. Scoping session replay to trial users first made it manageable.

mira_frei_9b4a3

Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.

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