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How we cut time-to-resolution reporting from days to minutes

kiran_trin_d2492

We measured the health score before and after turning on CSAT surveys. The result surprised us. Anyone seen the same?

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owen_akoto_f1838

Spent a week on this. The fix was tying session replay to the account owner field.

aisha_soto_80510

+1. The Segment step is where ours kept breaking.

ravi_frei_65ed1

Same setup here. In our case it came down to the in-app survey being too broad.

jack_dunn_a8473

Curious what cadence you landed on. We over-asked and CES tanked.

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