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HubSpot sync dropping CES — anyone seen this?

dana_akoto_493f3

Quick one. Since we rolled it out to the support team, our NPS has been all over the place. Is that a segments config issue or are we reading it wrong?

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Comments

jack_boyd_da954

Honestly CSAT surveys didn't move CES for us. Salesforce did more.

hana_voss_0b138

We hit this too. Scoping session replay to renewals at risk first made it manageable.

jack_mehta_a956c

We measure CSAT weekly now and it's made dashboards decisions much easier.

yuki_voss_4fe11

Honestly the feedback widget didn't move churn for us. Snowflake did more.

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