Quick one. Since we rolled it out to the support team, our renewal rate has been all over the place. Is that a CSAT surveys config issue or are we reading it wrong?
Curious what cadence you landed on. We over-asked and the health score tanked.
Spent a week on this. The fix was tying the feedback widget to the account owner field.
+1. The Jira step is where ours kept breaking.
Spent a week on this. The fix was tying session replay to the account owner field.
Curious what cadence you landed on. We over-asked and renewal rate tanked.
