Quick one. Since volume tripled after launch, our the health score has been all over the place. Is that a response routing config issue or are we reading it wrong?
Honestly session replay didn't move response rate for us. Jira did more.
Have you tried routing it through Zendesk? Fixed the NPS gap for us.
We measure NPS weekly now and it's made journey mapping decisions much easier.
Spent a week on this. The fix was tying response routing to the account owner field.
Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.
