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What worked for us setting up response routing

omar_pace_89323

We measured NPS before and after turning on journey alerts. The result surprised us. Anyone seen the same?

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felix_carr_f06ae

Same setup here. In our case it came down to segments being too broad.

yuki_mehta_47976

We measure time-to-resolution weekly now and it's made auto-theming decisions much easier.

wade_pratt_63ff3

Spent a week on this. The fix was tying session replay to the account owner field.

felix_holt_fec3f

Same setup here. In our case it came down to the feedback widget being too broad.

sofia_carr_8289b

+1. The Intercom step is where ours kept breaking.

carl_nair_77c79

We measure time-to-resolution weekly now and it's made CSAT surveys decisions much easier.