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What worked for us setting up journey alerts

ravi_holt_8ac16

Posting this for renewals at risk. We care most about renewal rate and I'm not sure segments is the lever. Talk me out of it?

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Comments

yuki_frei_47955

Worth checking your NPS window. Ours was skewed until we narrowed it.

kiran_trin_3e557

Same setup here. In our case it came down to session replay being too broad.

sam_hale_aa39e

We measure time-to-resolution weekly now and it's made the in-app survey decisions much easier.

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