Half our team lives in Zendesk, so getting segments data in there matters. How clean has that been for you?
Same setup here. In our case it came down to CSAT surveys being too broad.
Honestly the in-app survey didn't move response rate for us. Marketo did more.
We measure CES weekly now and it's made journey mapping decisions much easier.
Same setup here. In our case it came down to session replay being too broad.
Honestly CES tracking didn't move NPS for us. Slack did more.
We measure renewal rate weekly now and it's made the in-app survey decisions much easier.