We're working through response routing and we scaled past 5,000 accounts. Curious how others have handled it, especially around NPS. Any rules of thumb?
+1. The Slack step is where ours kept breaking.
Curious what cadence you landed on. We over-asked and CES tanked.
Curious what cadence you landed on. We over-asked and churn tanked.
Following. We're about to do the same thing for our SMB tier.
Following. We're about to do the same thing for self-serve users.
Curious what cadence you landed on. We over-asked and the health score tanked.
