Quick one. Since we moved to a quarterly cadence, our the health score has been all over the place. Is that a the in-app survey config issue or are we reading it wrong?
Worth checking your churn window. Ours was skewed until we narrowed it.
+1. The Intercom step is where ours kept breaking.
We measure CSAT weekly now and it's made journey mapping decisions much easier.
We measure CSAT weekly now and it's made CES tracking decisions much easier.