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Our playbook for segments across our SMB tier

paul_pratt_71377

Quick one. Since we added a second product line, our NPS has been all over the place. Is that a CES tracking config issue or are we reading it wrong?

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marcus_carr_6da10

We hit this too. Scoping CES tracking to new onboarding cohorts first made it manageable.

nadia_dunn_5c452

We hit this too. Scoping auto-theming to renewals at risk first made it manageable.

gus_akoto_ccb96

Same setup here. In our case it came down to segments being too broad.

tom_akoto_cca7c

We hit this too. Scoping session replay to self-serve users first made it manageable.

mira_dunn_463db

We measure renewal rate weekly now and it's made the feedback widget decisions much easier.

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