Trying to get CSAT surveys right for enterprise accounts. The defaults don't quite fit. What did you change?
We hit this too. Scoping the in-app survey to new onboarding cohorts first made it manageable.
We hit this too. Scoping response routing to renewals at risk first made it manageable.
+1. The Marketo step is where ours kept breaking.
Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.