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Reusable session replay setup we share with new CSMs

maya_trin_9b2cd

Half our team lives in Intercom, so getting CSAT surveys data in there matters. How clean has that been for you?

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Comments

lena_trin_c08f4

Same setup here. In our case it came down to segments being too broad.

priya_reyes_98bd9

Honestly NPS surveys didn't move the health score for us. Zendesk did more.

kiran_trin_ab34c

Spent a week on this. The fix was tying journey alerts to the account owner field.

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