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Template: closing the loop on renewals at risk in 24h

tara_boyd_71098

Posting this for our SMB tier. We care most about time-to-resolution and I'm not sure journey alerts is the lever. Talk me out of it?

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maya_voss_c6c92

Following. We're about to do the same thing for new onboarding cohorts.

marcus_soto_44a10

Worth checking your NPS window. Ours was skewed until we narrowed it.

ruth_trin_381fb

Honestly CES tracking didn't move CSAT for us. Intercom did more.

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