nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Template: closing the loop on our SMB tier in 24h

ivy_sato_ca265

We measured CSAT before and after turning on journey mapping. The result surprised us. Anyone seen the same?

Find more posts tagged with

Comments

nina_okafor_36bfd

Same setup here. In our case it came down to segments being too broad.

mira_pratt_7759d

Following. We're about to do the same thing for our SMB tier.

ned_holt_bbe08

We hit this too. Scoping CES tracking to new onboarding cohorts first made it manageable.

yuki_carr_33e42

Honestly CES tracking didn't move time-to-resolution for us. Zendesk did more.

sam_quinn_9c6cf

We hit this too. Scoping session replay to our SMB tier first made it manageable.

Quick Links

All Categories
Recent Posts
Activity
Unanswered
Groups
Help
Best Of