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Small win: the in-app survey caught a churn risk early

mira_holt_66475

We measured response rate before and after turning on the in-app survey. The result surprised us. Anyone seen the same?

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Comments

theo_lund_d2abb

Same setup here. In our case it came down to auto-theming being too broad.

ravi_pace_057aa

Same setup here. In our case it came down to NPS surveys being too broad.

felix_vance_efe19

Worth checking your the health score window. Ours was skewed until we narrowed it.

paul_boyd_b9b5f

+1. The HubSpot step is where ours kept breaking.

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