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Intercom vs Jira for pushing the feedback widget data?

priya_mehta_1468f

We measured time-to-resolution before and after turning on CSAT surveys. The result surprised us. Anyone seen the same?

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jack_akoto_d8940

Curious what cadence you landed on. We over-asked and time-to-resolution tanked.

dana_dunn_54278

Following. We're about to do the same thing for renewals at risk.

sofia_soto_d3415

Worth checking your renewal rate window. Ours was skewed until we narrowed it.

owen_okafor_85d57

Same setup here. In our case it came down to segments being too broad.

lena_voss_29f95

Worth checking your CES window. Ours was skewed until we narrowed it.

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