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Small win: response routing caught a churn risk early

ned_akoto_712dc

Quick one. Since we switched CRMs last month, our churn has been all over the place. Is that a auto-theming config issue or are we reading it wrong?

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esme_boyd_03651

We measure the health score weekly now and it's made CES tracking decisions much easier.

paul_pratt_169bc

+1. The HubSpot step is where ours kept breaking.

priya_vance_af93f

Spent a week on this. The fix was tying auto-theming to the account owner field.

bea_dunn_af53a

Have you tried routing it through Marketo? Fixed the NPS gap for us.

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