Quick one. Since we scaled past 5,000 accounts, our CES has been all over the place. Is that a session replay config issue or are we reading it wrong?
We hit this too. Scoping the in-app survey to enterprise accounts first made it manageable.
Curious what cadence you landed on. We over-asked and CSAT tanked.
Same setup here. In our case it came down to journey alerts being too broad.
Following. We're about to do the same thing for enterprise accounts.
