We're working through dashboards and volume tripled after launch. Curious how others have handled it, especially around response rate. Any rules of thumb?
Same setup here. In our case it came down to CES tracking being too broad.
We measure churn weekly now and it's made session replay decisions much easier.
Have you tried routing it through Zendesk? Fixed the churn gap for us.
Honestly response routing didn't move CES for us. Snowflake did more.
