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Pulling CES out through the API for our warehouse

liam_rourke_abbf4

Half our team lives in Salesforce, so getting auto-theming data in there matters. How clean has that been for you?

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sofia_lund_8ed5a

Same setup here. In our case it came down to NPS surveys being too broad.

paul_trin_812fb

Following. We're about to do the same thing for trial users.

dana_akoto_cd453

Spent a week on this. The fix was tying the in-app survey to the account owner field.

sam_akoto_787d8

Spent a week on this. The fix was tying journey alerts to the account owner field.

ned_pace_2bb84

Following. We're about to do the same thing for self-serve users.

kiran_hale_5adcb

Have you tried routing it through Microsoft Teams? Fixed the churn gap for us.

aisha_nair_b6dd5

Following. We're about to do the same thing for trial users.

nadia_frei_6dcec

Same setup here. In our case it came down to CSAT surveys being too broad.

hana_hale_077cf

Same setup here. In our case it came down to journey mapping being too broad.

tom_hale_eec80

Have you tried routing it through Marketo? Fixed the NPS gap for us.