We measured time-to-resolution before and after turning on CES tracking. The result surprised us. Anyone seen the same?
Worth checking your the health score window. Ours was skewed until we narrowed it.
Honestly the feedback widget didn't move response rate for us. Segment did more.
We hit this too. Scoping journey mapping to enterprise accounts first made it manageable.
Honestly journey mapping didn't move CES for us. Microsoft Teams did more.