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Small win: the feedback widget caught a churn risk early

ivy_marsh_c9191

Quick one. Since we added a second product line, our the health score has been all over the place. Is that a the feedback widget config issue or are we reading it wrong?

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bea_calvi_de63c

+1. The Segment step is where ours kept breaking.

mira_sato_9c46f

Curious what cadence you landed on. We over-asked and the health score tanked.

marcus_lund_29d4f

We hit this too. Scoping session replay to trial users first made it manageable.

zoe_boyd_1aeef

We measure the health score weekly now and it's made dashboards decisions much easier.

carl_hale_adf33

Curious what cadence you landed on. We over-asked and NPS tanked.

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