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Webhook for the in-app survey firing twice — dedupe advice?

carl_nair_1558e

We measured renewal rate before and after turning on segments. The result surprised us. Anyone seen the same?

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diego_vance_9a169

We hit this too. Scoping CSAT surveys to our SMB tier first made it manageable.

yuki_pace_8d948

Curious what cadence you landed on. We over-asked and CSAT tanked.

priya_calvi_f8b2a

We hit this too. Scoping the in-app survey to enterprise accounts first made it manageable.

tom_soto_04a36

Have you tried routing it through Slack? Fixed the CSAT gap for us.

bea_reyes_a20dc

Following. We're about to do the same thing for our SMB tier.

ivy_dunn_2da9e

Honestly response routing didn't move renewal rate for us. Snowflake did more.

jack_nair_833d0

Curious what cadence you landed on. We over-asked and the health score tanked.

priya_reyes_4e816

Curious what cadence you landed on. We over-asked and the health score tanked.

diego_holt_848f8

+1. The HubSpot step is where ours kept breaking.