We're working through auto-theming and we moved to a quarterly cadence. Curious how others have handled it, especially around NPS. Any rules of thumb?
Following. We're about to do the same thing for renewals at risk.
We measure response rate weekly now and it's made NPS surveys decisions much easier.
Worth checking your response rate window. Ours was skewed until we narrowed it.
Same setup here. In our case it came down to response routing being too broad.
