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Template: closing the loop on our SMB tier in 24h

mira_quinn_69a63

Posting this for our SMB tier. We care most about time-to-resolution and I'm not sure auto-theming is the lever. Talk me out of it?

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Comments

hana_rourke_97873

Curious what cadence you landed on. We over-asked and NPS tanked.

ned_akoto_712dc

+1. The Snowflake step is where ours kept breaking.

ned_reyes_afb78

Honestly CES tracking didn't move NPS for us. Segment did more.

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