Quick one. Since we added a second product line, our churn has been all over the place. Is that a CES tracking config issue or are we reading it wrong?
Following. We're about to do the same thing for enterprise accounts.
Spent a week on this. The fix was tying response routing to the account owner field.
Spent a week on this. The fix was tying session replay to the account owner field.
+1. The Slack step is where ours kept breaking.
Following. We're about to do the same thing for self-serve users.
Same setup here. In our case it came down to auto-theming being too broad.
