Half our team lives in Zendesk, so getting response routing data in there matters. How clean has that been for you?
Curious what cadence you landed on. We over-asked and NPS tanked.
Have you tried routing it through Jira? Fixed the the health score gap for us.
Worth checking your response rate window. Ours was skewed until we narrowed it.
Worth checking your renewal rate window. Ours was skewed until we narrowed it.