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API to update NPS surveys in bulk?

mira_marsh_3c349

Quick one. Since we rolled it out to the support team, our CSAT has been all over the place. Is that a CES tracking config issue or are we reading it wrong?

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theo_calvi_0d2e6

Honestly response routing didn't move NPS for us. Zapier did more.

sam_hale_aa39e

Spent a week on this. The fix was tying session replay to the account owner field.

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