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What we shipped with journey alerts this quarter

ruth_marsh_6f983

We're working through dashboards and we added a second product line. Curious how others have handled it, especially around time-to-resolution. Any rules of thumb?

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Comments

gus_frei_7d3b1

We measure renewal rate weekly now and it's made the in-app survey decisions much easier.

maya_reyes_12bcd

+1. The Intercom step is where ours kept breaking.

yuki_hale_7fa67

Honestly NPS surveys didn't move CES for us. Jira did more.

nina_rourke_53147

We measure churn weekly now and it's made the in-app survey decisions much easier.

kiran_boyd_34bdf

+1. The Snowflake step is where ours kept breaking.

theo_rourke_24b80

Following. We're about to do the same thing for our SMB tier.