Half our team lives in Microsoft Teams, so getting journey mapping data in there matters. How clean has that been for you?
Honestly session replay didn't move churn for us. Salesforce did more.
Have you tried routing it through Salesforce? Fixed the renewal rate gap for us.
We hit this too. Scoping segments to trial users first made it manageable.
Same setup here. In our case it came down to CSAT surveys being too broad.
Same setup here. In our case it came down to journey alerts being too broad.