We measured time-to-resolution before and after turning on auto-theming. The result surprised us. Anyone seen the same?
Following. We're about to do the same thing for our SMB tier.
Have you tried routing it through Snowflake? Fixed the churn gap for us.
Honestly CES tracking didn't move NPS for us. Zapier did more.
Curious what cadence you landed on. We over-asked and churn tanked.
Honestly segments didn't move response rate for us. Salesforce did more.
+1. The Marketo step is where ours kept breaking.