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Pulling the health score out through the API for our warehouse

lena_frei_988f8

Trying to get session replay right for renewals at risk. The defaults don't quite fit. What did you change?

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tara_pratt_86c60

Curious what cadence you landed on. We over-asked and CSAT tanked.

ivy_marsh_018f0

Have you tried routing it through HubSpot? Fixed the time-to-resolution gap for us.

ned_frei_62a8f

Have you tried routing it through Marketo? Fixed the churn gap for us.

sofia_ng_71418

Have you tried routing it through Snowflake? Fixed the the health score gap for us.

yuki_mehta_82c46

Curious what cadence you landed on. We over-asked and renewal rate tanked.

elena_frei_aa183

+1. The Salesforce step is where ours kept breaking.

kiran_soto_08ae4

Spent a week on this. The fix was tying CES tracking to the account owner field.