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Moved churn with journey alerts — here's our setup

yuki_hale_7fa67

We measured CSAT before and after turning on CSAT surveys. The result surprised us. Anyone seen the same?

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theo_calvi_40a5d

Have you tried routing it through Segment? Fixed the renewal rate gap for us.

owen_rourke_aeca8

Following. We're about to do the same thing for our SMB tier.

theo_hale_eedb4

Same setup here. In our case it came down to journey alerts being too broad.

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