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How we cut CSAT reporting from days to minutes

aisha_dunn_a7672

Posting this for our SMB tier. We care most about NPS and I'm not sure NPS surveys is the lever. Talk me out of it?

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aisha_boyd_9ca48

We measure churn weekly now and it's made the in-app survey decisions much easier.

wade_marsh_c4662

Same setup here. In our case it came down to auto-theming being too broad.

yuki_nair_f01af

We hit this too. Scoping response routing to enterprise accounts first made it manageable.

mira_webb_45b9b

Worth checking your CES window. Ours was skewed until we narrowed it.

sam_trin_e1ed6

We hit this too. Scoping CES tracking to trial users first made it manageable.

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