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Our playbook for CSAT surveys across our SMB tier

jack_sato_1fc29

Trying to get auto-theming right for our SMB tier. The defaults don't quite fit. What did you change?

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ned_webb_3b43d

+1. The Microsoft Teams step is where ours kept breaking.

yuki_akoto_a9adb

We hit this too. Scoping session replay to enterprise accounts first made it manageable.

elena_hale_62d4a

Curious what cadence you landed on. We over-asked and CSAT tanked.

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