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Reusable response routing setup we share with new CSMs

theo_marsh_6a1bb

We measured renewal rate before and after turning on auto-theming. The result surprised us. Anyone seen the same?

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zoe_lund_75a4d

Spent a week on this. The fix was tying session replay to the account owner field.

wade_lund_18cce

Honestly CES tracking didn't move CSAT for us. Zapier did more.

tom_marsh_d052f

We measure churn weekly now and it's made session replay decisions much easier.

priya_trin_7a891

We measure the health score weekly now and it's made journey mapping decisions much easier.

gus_voss_10cf0

Spent a week on this. The fix was tying CES tracking to the account owner field.

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