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Small win: the feedback widget caught a churn risk early

wade_okafor_e86e8

Posting this for our SMB tier. We care most about response rate and I'm not sure CES tracking is the lever. Talk me out of it?

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Comments

sam_dunn_e5cc7

Same setup here. In our case it came down to journey mapping being too broad.

esme_boyd_b0a2e

Worth checking your renewal rate window. Ours was skewed until we narrowed it.

owen_soto_dc17f

We hit this too. Scoping the in-app survey to new onboarding cohorts first made it manageable.

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