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Marketo integration setup tips for new onboarding cohorts?

diego_webb_f5fbf

Trying to get the feedback widget right for our SMB tier. The defaults don't quite fit. What did you change?

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carl_frei_d8058

We hit this too. Scoping response routing to our SMB tier first made it manageable.

ruth_carr_dd18a

Spent a week on this. The fix was tying segments to the account owner field.

ned_boyd_2bfe5

Worth checking your response rate window. Ours was skewed until we narrowed it.

tom_pratt_20cf6

+1. The Slack step is where ours kept breaking.

bea_nair_3a87d

Honestly auto-theming didn't move time-to-resolution for us. Zendesk did more.

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