Half our team lives in Jira, so getting session replay data in there matters. How clean has that been for you?
Honestly the in-app survey didn't move churn for us. Intercom did more.
Worth checking your churn window. Ours was skewed until we narrowed it.
Curious what cadence you landed on. We over-asked and CES tanked.
Same setup here. In our case it came down to session replay being too broad.
Same setup here. In our case it came down to auto-theming being too broad.
Have you tried routing it through Marketo? Fixed the CSAT gap for us.