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Moved churn with CSAT surveys — here's our setup

sam_calvi_c3acc

Trying to get session replay right for new onboarding cohorts. The defaults don't quite fit. What did you change?

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yuki_webb_f13e9

Same setup here. In our case it came down to the feedback widget being too broad.

wade_dunn_bfd62

Curious what cadence you landed on. We over-asked and churn tanked.

tom_nair_b97d5

We hit this too. Scoping the in-app survey to self-serve users first made it manageable.

aisha_rourke_b3499

We hit this too. Scoping CSAT surveys to self-serve users first made it manageable.

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