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Zendesk integration setup tips for renewals at risk?

jack_boyd_3505d

Quick one. Since we scaled past 5,000 accounts, our NPS has been all over the place. Is that a CSAT surveys config issue or are we reading it wrong?

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dana_quinn_ea128

Spent a week on this. The fix was tying NPS surveys to the account owner field.

paul_mehta_85fb2

Spent a week on this. The fix was tying segments to the account owner field.

jack_mehta_c70c9

Following. We're about to do the same thing for renewals at risk.

ned_akoto_0c8b0

We hit this too. Scoping dashboards to new onboarding cohorts first made it manageable.

nina_dunn_3009f

Worth checking your CSAT window. Ours was skewed until we narrowed it.

maya_marsh_7cacd

Spent a week on this. The fix was tying journey mapping to the account owner field.

ruth_holt_87a42

Following. We're about to do the same thing for our SMB tier.