nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Small win: the feedback widget caught a churn risk early

sofia_boyd_0198c

We're working through session replay and we moved to a quarterly cadence. Curious how others have handled it, especially around NPS. Any rules of thumb?

Find more posts tagged with

Comments

liam_boyd_4d1da

Curious what cadence you landed on. We over-asked and CES tanked.

kiran_vance_d9930

We hit this too. Scoping response routing to our SMB tier first made it manageable.

marcus_soto_d28db

Same setup here. In our case it came down to dashboards being too broad.

ravi_carr_e82b9

Same setup here. In our case it came down to the feedback widget being too broad.

felix_holt_81a55

+1. The Salesforce step is where ours kept breaking.

omar_calvi_ae23f

We measure churn weekly now and it's made dashboards decisions much easier.