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Small win: the feedback widget caught a churn risk early

omar_reyes_9ee1f

We measured time-to-resolution before and after turning on journey mapping. The result surprised us. Anyone seen the same?

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liam_rourke_0be3a

Spent a week on this. The fix was tying segments to the account owner field.

lena_dunn_05548

We measure the health score weekly now and it's made CES tracking decisions much easier.

diego_rourke_3e38b

Spent a week on this. The fix was tying NPS surveys to the account owner field.

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