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HubSpot sync dropping NPS — anyone seen this?

cole_rourke_740f2

We measured time-to-resolution before and after turning on CES tracking. The result surprised us. Anyone seen the same?

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ruth_calvi_c5f96

Honestly dashboards didn't move renewal rate for us. Zendesk did more.

ravi_pratt_6ceb7

Have you tried routing it through Segment? Fixed the CSAT gap for us.

bea_akoto_4dec3

We measure response rate weekly now and it's made dashboards decisions much easier.

ned_holt_c336b

Curious what cadence you landed on. We over-asked and CSAT tanked.

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