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Zendesk sync dropping CSAT — anyone seen this?

ivy_carr_25f7b

Posting this for self-serve users. We care most about response rate and I'm not sure session replay is the lever. Talk me out of it?

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theo_soto_1b62b

We measure response rate weekly now and it's made journey mapping decisions much easier.

liam_calvi_55dd5

Spent a week on this. The fix was tying session replay to the account owner field.

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