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Our playbook for CSAT surveys across self-serve users

priya_akoto_9db0a

Trying to get dashboards right for trial users. The defaults don't quite fit. What did you change?

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paul_vance_98ef4

Following. We're about to do the same thing for our SMB tier.

tara_boyd_4b72f

We hit this too. Scoping journey mapping to renewals at risk first made it manageable.

carl_frei_d4702

Curious what cadence you landed on. We over-asked and NPS tanked.

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