We're working through CSAT surveys and we moved to a quarterly cadence. Curious how others have handled it, especially around churn. Any rules of thumb?
Spent a week on this. The fix was tying response routing to the account owner field.
Worth checking your response rate window. Ours was skewed until we narrowed it.
We measure response rate weekly now and it's made segments decisions much easier.
Following. We're about to do the same thing for new onboarding cohorts.
